Customer Service/24 Hour Emergency (540) 245-5681
Hours of Operation
Monday through Friday, excluding holidays
Administration and Engineering - 8:00 AM until 5:00 PM ET
Customer Service - 8:00 AM until 4:00 PM ET
Augusta Water
18 Government Center Lane, Suite 1115
Verona, VA 24482-2639
Augusta Water
PO Box 859
18 Government Center Lane, Suite 1115
Verona, VA 24482-0859
We are here to assist you! Whether you have a question, need assistance, or want to provide feedback, there are multiple ways to reach us. Below, you'll find contact details for our main office as well as specific departments.
For utility billing questions, to transfer service, to report a non-emergency issue, or for other account related questions please email customerservice@augustawater.com
For non billing questions, such as current job postings, questions about service availability, or general questions please email questions@augustawater.com
To request information under the Freedom of Information Act (FOIA) please visit our FOIA page.
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