Customer Service/24 Hour Emergency (540) 245-5681
Augusta Water is committed to supplying safe water that meets or exceeds state and federal regulations and achieves the highest standards of customer satisfaction. We manage and maintain ten (10) separate community water systems within Augusta County, including seven microfiltration treatment systems. Our water distribution network is comprised of over 415 miles of water mains and more than 2,112 fire hydrants. We currently provide wastewater collection and conveyance through over 232 miles of mains and treatment at four major facilities and five smaller facilities.
We constantly monitor water quality for various contaminants in the water supply to meet all regulatory requirements and protect the public health of our customers. Our Annual Water Quality Reports provide more information on water treatment and water quality parameters. The links below navigate to the current Water Quality Reports for each community water system. If you wish to view any Water Quality Reports from previous years or have any questions, please contact us.
Augusta Water is committed to supplying safe water that meets or exceeds state and federal regulations and achieves the highest standards of customer satisfaction. We manage and maintain ten (10) separate community water systems within Augusta County, including seven microfiltration treatment systems. Our water distribution network is comprised of over 415 miles of water mains and more than 2,112 fire hydrants. We currently provide wastewater collection and conveyance through over 232 miles of mains and treatment at four major facilities and five smaller facilities.
We constantly monitor water quality for various contaminants in the water supply to meet all regulatory requirements and protect the public health of our customers. Our Annual Water Quality Reports provide more information on water treatment and water quality parameters. The links below navigate to the current Water Quality Reports for each community water system. If you wish to view any Water Quality Reports from previous years or have any questions, please contact us.
Water Quality FAQs
- How much chlorine is in my water?
A small amount of chlorine, approximately one part per million (ppm), is added to all distributed water to protect against waterborne diseases. For reference, one part per million is the equivalent of one penny in$10,000 or one drop of water in a 55-gallon drum.
- How can I reduce chlorine taste in my water?
If you choose to reduce the amount of chlorine in your water, you can purchase a household carbon filter or you can allow water to stand overnight before using or drinking. Dechlorinate tablets or drops may also be purchased for use in fish tanks.
- Is my water fluoridated?
Yes, fluoride is added to water, consistent with the recommendation of the Virginia Department of Health’s Office of Drinking Water and the United States Environmental Protection Agency. The amount of fluoride currently maintained in our water supplies is 0.8-1.2 parts per million (ppm).
- Why is my water cloudy?
Cloudy or milky looking water is usually caused by dissolved air bubbles and is generally harmless. Air bubbles can be caused by pressure or temperature changes, very hot water (above 140oF), and faucet aerators. If the cloudiness is a result of air bubbles, it will clear in one to two minutes with the air bubbles rising to the top. If the cloudiness does not clear up or if it is a significant change from your normal water service and continues for several hours, please call Customer Service.
- Why is my water rusty?
Rusty or yellow water can occur when rust deposits are stirred up by an extreme change in water flow. This can also appear as small black or gray “specks”. Changes in water flow can occur when a water line breaks, water lines are flushed, system tests are performed, or fire hydrants are opened to fight fires. Changes in water flow may also occur during regular line maintenance. Rusty water typically poses no health risk and will generally clear up within 2-3 hours. However, any time your water is discolored, please call Customer Service.
Do not use your hot water faucet if rust is present – this will draw rusty water into your hot water tank.
Rusty water can stain your laundry. If clothes get stained, keep them moist until you can obtain a rust remover from any grocery store. Then, use the rust remover as directed from the instructions on the package.
- What should I do about an unusual odor in my water?
The first step in solving an odor issue is to identify whether it originates from the household plumbing or the water. To check the water, pour a small amount of water in a glass, step away from the sink, swirl the water around inside the glass, and smell it. If the water has no odor, then the problem is likely the sink drain. Drain cleaner will typically correct the problem. This problem could also arise if you do not normally flush water down a particular drain. If you have a rarely used drain, try to occasionally run the tap to ensure the sewer trap remains full of water. If you are still unable to determine the origin of the odor, please call Customer Service.
- What should I do if my water pressure has changed?
If you experience an unusual change in water pressure (higher or lower than normal), please call Customer Service.
