Click here for a summary of important policies and conditions which cover water and sewer service provided by Augusta Water. The Policy Information Sheet provides general information on hook-up fees and customer responsibilities.

‍Operating Procedures and Policy Manual
‍Our customer service policy is outlined in the Operating Procedures and Policy Manual, which was approved by our Board of Directors.

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

For links to the complete Operating Procedures and Policy Manual, navigate to our page here.

‍

5 - Customer Service

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

6 - Communications

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

8 - Emergency Management

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

10 - Engineering Management

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

11 - Procurement Process

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

13 - Land and Easement Acquisition

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

18 - Water Systems

10.1 Design and Construction Standards
10.2 System Improvements
10.3 Service To Developed Areas
10.4 Reserved Treatment Capacity for Water or Sewer Systems
10.5 Water System Flow Testing
10.6 Plan Review and Project Acceptance for Water and Sewer Services
10.7 Requests to Locate Telecommunication Equipment on Authority Property
11.1 Purchasing Policies and Procedures
11.2 PPEA
11.3 Bonds and Insurance Requirements for Contracts
11.4 Material Sales From Inventory
11.5 Disposal of Surplus Non-Real Property
11.6 Design-Build
13.1 Easement Acquisition
18.4 Participation in Fire Hydrant Installation of Existing Water Lines
18.7 Rules and Regulations – Cross Connection Control and Backflow Prevention
5.1 Water and/or Sewer Connections
5.2 Connection Fees
5.3 Billing and Collection
5.4 Water Billing Adjustments, Rev. 11-20-14
5.5 Sewer Billing Adjustments, Rev. 11-20-14
5.6 Water Kiosk
6.1 Communication Guidelines for Employees
6.2 Virginia Freedom of Information Act
8.1 Water Shortage

Augusta Water, formerly the Augusta County Service Authority, was established in March 1966 to centralize water and sewer services in Augusta County, Virginia.

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Mon – Fri: 8:00 am – 4:00 pm

18 Government Center Ln. Verona, VA 24482

(540) 245-5681 (Customer Service)

customerservice@augustawater.com
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