Customer Service/24 Hour Emergency (540) 245-5681
Customers
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Find answers to common questions about Augusta Water, accounts and billing, and service interruptions.
No, Augusta Water does not receive any tax dollars from Augusta County Government. Augusta Water is solely funded by User Rates and Fees.
To report an issue with a manhole or meter lid, including tampering, please call one of our Customer Service representatives available 24/7 at (540)-245-5681.
To report an outage, please call one of our Customer Service representatives available 24/7 at (540)-245-5681.
To start new service or transfer an existing service, please contact one of our Customer Service representatives during our regular business hours. Information required to open an account can be found on our How to Start Service page.
We are proud to offer multiple payment options for paying your bill. Visit our Pay My Bill page to find out more.
Augusta Water bills are mailed out on a bimonthly basis. If you have not received your most recent bill in the mail, please contact the Billing Office at(540)-245-5681. We will gladly provide a billing statement and verify your address information.
• Review your water bill regularly so you are familiar with how much water your household uses throughout the year. • If you haven’t already, set up an account with EyeOnWater to view your water consumption using the website and mobile app. • Visit our Education page for tips on water conservation, how to check for leaks, and other suggestions you can apply to your household. [wrong bullet tab spacing above!]
If you have repaired a leak on your side of the meter, please contact one of our Customer Service Representatives to determine if you qualify for a leak adjustment.
Our Water Quality Reports provide current water quality information for each water system managed by Augusta Water. Please contact us to view any Water Quality Reports from previous years.
To report a leak, please call one of our Customer Service representatives available 24/7 at (540)-245-5681.
Please call Virginia 811 or submit a ticket through their online system at least 72 hours before digging.
To disconnect or stop your service, please contact one of our Customer Service representatives during our regular business hours with the account holder name, physical address, turn off date, and a forwarding address for the final bill.To transfer service to a different address, please contact one of our Customer Service representatives during our regular business hours with the account information and the new address. Information required to transfer service can be found on our How to Start Service page.
Payment of bills is due thirty (30) calendar days after the billing date. If the due date falls on a weekend or a holiday, the due date will be the next Augusta Water business day. Payments are due in the office of Augusta Water by the close of business on the due date. If payment is not received, the account will be considered delinquent. Requests for extensions are subject to approval by the Customer Service Supervisor on a case-by-case basis.
Verify your billing information is up to date and your bill has been paid. For assistance with billing questions, contact one of our Customer Service representatives during our regular business hours. To report an outage, please contact our 24-hour emergency call service at (540)-245-5681.
If your water bill has a noticeable increase in consumption you cannot account for, you should do the following:
