Customer Service/24 Hour Emergency (540) 245-5681
Find information below to start, stop or transfer your service. You may also find helpful documents linked below. If you have any questions, please contact Customer Service.
For new customers, please contact our Customer Service Department during regular business hours with the information below to start service. If you are a renter, an Owner Authorization Form is required prior to service being transferred into your name. The form is available here in PDF or as a Word Document. If you want more information on our policies, please visit our Customer Service Policies page or contact us with any questions.
Information needed to start service:
• Name(s) on account
• Physical address of the service location
• Billing address (if different)
• Social security number or driver’s license number
• Employer contact information (if applicable)
• Customer phone number (home, mobile, work)
• Signature(s)
• Payment of fees, according to Fee and Rate Schedules.
To stop your current service, please contact our Customer Service Department during regular business hours with the account information listed below.
Account information needed to stop service:
• Name(s) on account
• Physical address of the service location
• Turn off date
• Forwarding address for final bill
For existing customers who have moved to a new address, please contact our Customer Service Department during regular business hours to transfer service. You will need all of the account information as listed under “Start Service” to verify your account and the new physical address.
For new customers, please contact our Customer Service Department during regular business hours with the information below to start service. If you are a renter, an Owner Authorization Form is required prior to service being transferred into your name. The form is available here in PDF or as a Word Document. If you want more information on our policies, please visit our Customer Services Policies page or contact us with any questions.
Information needed to start service:
• Name(s) on account
• Physical address of the service location
• Billing address (if different)
• Social security number or driver’s license number
• Employer contact information (if applicable)
• Customer phone number (home, mobile, work)
• Signature(s)
• Payment of fees, according to Fee and Rate Schedules.
For existing customers who have moved to a new address, please contact our Customer Service Department during regular business hours to transfer service. You will need all of the account information as listed under “Start Service” to verify your account and the new physical address.
To stop your current service, please contact our Customer Service Department during regular business hours with the account information listed below.
Account information needed to stop service:
• Name(s) on account
• Physical address of the service location
• Turn off date
• Forwarding address for final bill
Start Service
For new customers, please contact our Customer Service Department during regular business hours with the information below to start service. If you are a renter, an Owner Authorization Form is required prior to service being transferred into your name. The form is available here in PDF or as a Word Document. If you want more information on our policies, please visit our Customer Services Policies page or contact us with any questions.
Information needed to start service:
• Name(s) on account
• Physical address of the service location
• Billing address (if different)
• Social security number or driver’s license number
• Employer contact information (if applicable)
• Customer phone number (home, mobile, work)
• Signature(s)
• Payment of fees, according to Fee and Rate Schedules
Transfer Service
For existing customers who have moved to a new address, please contact our Customer Service Department during regular business hours to transfer service. You will need all of the account information as listed under “Start Service” to verify your account and the new physical address.
Stop Service
To stop your current service, please contact our Customer Service Department during regular business hours with the account information listed below.
Account information needed to stop service:
• Name(s) on account
• Physical address of the service location
• Turn off date
• Forwarding address for final bill
